Frequently Asked Questions

How do I get a copy of my invoice?

You will receive an email notification at the time of purchase, with your invoice. You can also log into to your profile on store.innovyze.com to view your charges.

What is your refund policy?

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally offer no refunds accept where prohibited by law.

How do I request a refund?

We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally offer no refunds accept where prohibited by law. If you have any questions, you can contact us at support@innovyze.com.

How Do I cancel my order?

Please email us at support@innovyze.com.

What is your privacy policy?

You can view our privacy policy at https://www.innovyze.com/en-us/privacy-policy.

Contact Information for Customer Service.

Americas
Support: +1 626.568.6869 / Sales: +1 888.554.5022

Europe, Middle East, Africa & India
Support: +44 (0) 1491 821460 / Sales: +44 (0) 1635 582555

Asia Pacific
Support: +61 (0) 7 5506 5700